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You can sort and/or filter them by time of year, review score, and more. language, whether it’s just a rating or contains comments as well, etc.). When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership. To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out.
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To edit a review you’ve already submitted, contact our Customer Service team. You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. Guests submit their subscores and their overall scores independently – there’s no direct link between them.
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Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received.
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